GENERAL TERMS AND CONDITIONS OF SALE (GTC)

These general conditions of sale and use govern all use of the site and the services offered there. We reserve the right to modify or delete, in whole or in part, the general conditions of sale as well as the conditions of use, at any time and without notice. The date our terms were last modified can be found at the bottom of this page.

By continuing to use the site after these changes, you mean your acceptance of the new GTCs.

It is your responsibility to consult this page regularly in order to verify whether any changes have been made to the conditions and, if necessary, to read it.

ARTICLE 1 - PAPLICATION CHAMP

These general terms and conditions of sale ( « GTC ») are applicable exclusively to the online sale of JPSA DECO products/Royal Art Palace on the Website www.royalartpalace.com

These General Conditions of Sale exclusively govern online sales contracts for products from the company JPSA DECO / Royal Art Palace International 1B Rue du Port, 11100 Narbonne, France and registered to RCS de Narbonne under the number: 531450278, to consumers (below the "Customer) and constitute with the order form, the contractual documents that are binding on the parties, excluding any other documents, leaflets, catalogues or photographs of products that have only an indicative value.

The General Terms and Conditions are made available to customers on this site, where they can be directly consulted and also sent by e-mail upon validation of the Order by the Customer.

We recommend that you take the time to read the GTCs because they govern the contractual relationships related to your use of our site and the services offered therein. By checking the box provided for this purpose during your order, you indicate that you have read our General Terms and Conditions of Sale and accept them.

Any order made on the website requires the customer to accept, without reservation, the GTCs as a whole. In case of disagreement with the terms and conditions of the GTCs, the customer must not use the website.

Only legal persons capable of subscribing contracts for products offered for sale on a website can place an order on the website. When placing the order, the customer guarantees full legal capacity to adhere to the General Terms of Sale, order and conclude the sale.

ARTICLE 2 - DEFINITIONS

The terms and expressions identified by a capital in these General Terms and Conditions of Sale have the meaning indicated below (whether they are used in singular or plural) :

- « General Terms of Sale or GTC »: designate this document,

Command » : means the order of purchase of the customer for one or more products(s) passed through the use of the website,
- “ Website » : means the website accessible to the address www.royalartpalace.com

- “ Output » : means a product proposed for sale on the website,
- “ Customer »: means a major consumer who uses the website and acquires one or more products(s), for personal needs, through the website having previously adhered to the General Conditions of Sale.
- “Company» : means the company JPSA DECO / Royal Art Palace International

ARTICLE 3 - PRODUCTS

a) Description of products

On our website, each Product available for purchase is described on a specific product page. We strive to represent all the characteristics of the Products as faithfully as possible with photographs and a description.

Before placing Order, we invite you to study the description and characteristics of the Product.

Differences between the Products delivered and those represented on the Site or the catalogue may exist, mainly for the Craft Products for which the homogeneity of production cannot be perfectly assured. These differences, as long as they do not relate to the essential characteristics of the Products and do not affect their quality, cannot justify a cancellation of the Order or a refusal of delivery.

The perfect representation of the Products on the Website and/or in the catalogs cannot be guaranteed, in particular due to differences in color rendering by Internet browsing software and/or display monitors, Royal Art Palace International cannot be held responsible for the inaccuracy of the photographs on the Site.

The photographs illustrating the Products are not a contractual document. If errors have been introduced, in no case the responsibility for Royal Art Palace International cannot be hired.

Important:
- Wooden furniture made by our craftsmen can work with variations in temperature, humidity and light cracking. Wood being a living material.

- Cow skin and the colour and veins of the marbles may differ from product to product.

-Forged iron furniture is to be varnished before exposure to the outside.

b) Conditions of use

Items and furniture sold on the Site Royal Art Palace International are intended to be used for normal and private use, any use that is too intensive, abnormal and not intended for this purpose, will not result in a warranty support, financial compensation or exchange.

ARTICLE 4 - PRICES

The price is payable in full after order confirmation.

All our prices are displayed in euros (€) all taxes included (TTC), as well as applicable shipping costs (according to the weight of the package, the shipping address and the carrier or mode of transport chosen). .

Prices include in particular the value added tax (VAT) at the rate effective on the date of Order. Any change in the applicable rate may impact the price of the Products from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the product sold.

Prices other than those mentioned in Euros are indicative and not contractual.

We reserve the right to change prices at any time, while guaranteeing the application of the price in force on the Order’s Day.

ARTICLE 5 - COMMITMENT

a) Command steps

To pass Command, you must, select the(s) Product(s) of your choice by clicking on the(s) Product(s) concerned(s) and choosing the desired characteristics and quantities. Once the Product is selected, the Product is placed in your basket.

Once the Products are selected and placed in your cart, you must click on the cart and check that the content of your order is correct. If you have not yet done so, you will be invited to identify yourself or register on our Website.

Once you have validated the contents of your shopping cart and you will be identified/registrated, an online form will be automatically completed and summarizing the price, applicable taxes and, if applicable, shipping costs. You are invited to check the content of your order (including quantity, characteristics and references of Products ordered, billing and delivery address and price) before validating the content.

Past Orders must include all the information necessary for the proper processing of the Order. A “Comments” section is available to you, do not hesitate to provide us with any additional information you may consider necessary.

All information required on the page before validation of the order must be filled in with precision and accuracy.

Before clicking on the button Validate the Order “You have the option to check the details of your order and its total price and to return to previous pages to correct any errors or possibly modify your Order (pursuant to article 1369-5 of the Civil Code).

You will continue your Order by choosing a mode of transport for the delivery of your Products. You can only go to the next step if you check the GTC box.

You can then proceed to the payment of the Products by selecting the payment method that best suits you and following the instructions of the Site.

An email that acknowledges receipt of your order and payment will be sent to you.

Any Product that is part of the same order and which is not included in the order confirmation email that we sent to you will not form part of this contract.

Important:
Before you place Order on our Site, it is your responsibility to verify and determine your full capacity to receive the Products. You must also ensure that the product ordered can be delivered to your address without congestion. Otherwise, you are required to notify us by telephone or email so that we can take all necessary measures from our carrier. A surcharge of delivery, in case of large delivery difficulties may be requested.

We would not be held responsible for a delay in delivery due to an error related to the delivery address or telephone number. Any additional costs or costs associated with complications, delays or delivery returns will be borne by the Customer.

b) Modification of the Order

Any changes (including modification of the delivery address, spelling of a name, telephone number or any other specific information) of your order after confirmation by our services, is subject to our acceptance.

We will then tell you if it is possible and what changes and possible additional costs will be.

c) Validation of the Order

We reserve the right to refuse any order for pattern legitimate and, in particular, if the quantities of Products ordered are abnormally high for buyers with consumer quality or in case of payment problems.

By placing your order on the Website Royal Art Palace International, the Customer undertakes to provide us with the required supporting documentation. In the absence of any information requested within the time limit, we reserve the right to cancel the order, subject to the verification.

We also reserve the right to refuse any order in the case that the price shown (and paid by the Customer) would be inaccurate or derisory due to technical or computer malfunction.

d) Cancellation of Order

You can send us a request for cancellation by mail to the following address: contact[at]royalartpalace.com. .

However, any deposit paid (by cheque or bank card in several times, or any other means of payment) is considered to be acquired in the event of a desire to cancel the Order, as a result of the production and/or reservation of the goods.

We reserve the right to refuse any cancellation request from the Customer.

ARTICLE 6 - CONTRACT

a) Conclusion of the contract

The Order will only be considered final from the time we send you the confirmation email, and the sale of the Product(s)(s) will only be found after payment of the corresponding price by the Customer.

b) Archiving and proof

The archiving of communications, purchase orders and invoices is carried out on a reliable and sustainable basis so as to form a faithful and lasting copy.

These communications, orders and invoices may be produced as proof of the contract.

c) Revocation

We work every day to provide you with Products combining the best quality at the best price, and we want you to be satisfied(e) of the Product ordered on our Site.

However, we remind you that, if you want to return your Products, you have (in application of article L.121-20 of the Consumer Code) of 14 calendar days (sundays and holidays included) from receipt of the Order.

Before anything, you must absolutely inform our customer service, by sending an email to the following address: contact[at]royalartpalace.com.

The exercise of the right of withdrawal by the Customer entails the obligation to return, at its expense, the Products whose Order has been cancelled within 14 days.

Once received, the Products will be inspected and our customer service team will contact you.

In case of refund, we guarantee you a refund by the same means of payment as your payment within 14 days of the date of receipt of the returned package, in accordance with the legislation (Consumer Code Art. L121-21-4). Delivery costs are refunded on a pro rata basis for items returned by the customer.

The returned products must reach us in perfect condition. In particular, you must return them in their original, clean and intact packaging or in a packaging of sufficient quality to allow their transport to our warehouses without damage. The Products must not have served.

We reserve the right to refuse a refund for any product deemed unfit for resale.

The right of withdrawal is excluded: in the case of a special order of goods made according to the specifications of the Customer or clearly customized or which, because of their nature, cannot be remedied or are likely to deteriorate.

ARTICLE 7 - PAYMENT

a) Payment terms

We offer various payment methods (Credit card, bank card 4 times, Paypal, check, transfer). You will find all details in the "Secure Payment" section of our Website or by clicking here.

For bank card payments, we use one of the most secure systems available on the Internet, the SSL protocol (Secure Socket Layer) doubled with encryption to protect all value data related to your payment.

Payment by cheque or transfer must be made in the 5 (Five) working days to ensure good availability of products and prices.

For payments in several installments: A credit binds you and must be repaid. Check your repayment capacity before you commit.

The payment of the Order by the Customer is irrevocable, subject to the faculty of withdrawal.

No refund payment will be accepted, regardless of the reason.

As soon as you have paid your order, you will receive an email from us confirming the sale, availability of the Product and the average delivery date to be expected.

We reserve the right to refuse to process a transaction for any reason or to refuse service to anyone at any time and at our sole discretion.

We would not be held liable to you or a third party for refusing to process a transaction or suspend any transaction after the processing began.

b) Default of payment and reservation of ownership

The products ordered remain the property of the Company until complete payment of the sale price.

An express agreement and unless postponed by the Corporation, any default or delay in settlement will result in the immediate requirement of any amount due, regardless of the due date, without formality or prior notice, the payment by the Customer of late interest at the rate of three times the legal interest rate in force (the rate will be updated on the basis of existing financial regulations and conditions) and payment of a lump-sum payment for recovery costs of 40 euros.

In the event of delivery and default of payment, the Company has the right to claim the ownership of the ordered products, the customer agrees to return any unpaid product, all the costs being at its expense.

For payments in several times by cheque or bank card that have been voluntarily put in opposition, falsely declared lost, stolen or used fraudulently by the Customer, despite the delivery of the Order, will systematically give rise to a complaint for fraud, and then a request to the competent court, with the seizure of a judicial officer.

ARTICLE 8 - PACKING

The Products are packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during delivery. You must respect the same standards if you are required to return Products to us.

For this, you are invited to return the product not suitable in its original packaging (or in equivalent packaging).

Packagings are not taken over by the carrier. If, however, the deliveryman would take them back to you on your request and without our agreement, you will be asked to charge this removal.

ARTICLE 9 - DELIVERY

To know all the steps of delivery, we invite you to consult the "delivery" section of our Website or by clicking here.

a) Delivery costs

The shipping costs, indicated on the summary page before payment of your order, vary depending on the weight, size, fragility of your items and your geographic location (place of delivery). .

Additional charges may be added to the order for any deliveries in an isolated or difficult place of access that would require special attention. In that case we will notify you by e-mail.

For any outside delivery to Metropolitan France, any local customs or taxes are charged to the consignee.

The delivery address designated by the customer may be different from the billing address.

b) Shipping and delivery time

The delivery time may vary depending on the Products ordered, the quantity of products ordered and the availability of the Product.

The products are:

- Either in stock
On average, for all orders of in-stock items, shipping is made within 7 working days following receipt of your payment. However, some Products in stock require a longer lead time (dresser, window, sofa...). .
The shipping times for each item are mentioned on our Site. These deadlines are open to weekends and holidays.

An email message will automatically be sent to you when the Products are shipped, provided that the email address on the registration form is correct.
The carrier will then contact you within 24 to 48 hours for an appointment. You will meet with him one day for delivery (monday to friday).

Attention: For payment in 4 x (CB or cheque), the shipment is within 7 working days or 15 working days depending on the Product, from the acceptance and validation of your file.

- Either on order
The manufacturing time may vary from 4 to 8 weeks on average and up to 6 months for specific orders (out of standard) to which an average shipping time varies between 7 and 15 working days.
This is an average, sometimes the time limit is longer or far shorter. All time estimates given at the time of validation and order confirmation are subject to change.
If we change the delivery time, we will do our best to contact you and inform you of any change.

An email message will automatically be sent to you when the Products are shipped, provided that the email address on the registration form is correct.

The carrier will then contact you within 24 to 48 hours for an appointment. You will meet with him one day for delivery (monday to friday).

In any event, on-time delivery can only occur if the buyer is up to date with his obligations towards the seller.

Royal Art Palace International shall not be liable for delay in delivery due to the carrier.

The shipping times indicated on the Site cannot be guaranteed during the periods of sale and promotions. They can be increased from 7 to 15 working days.

c) Partial delivery

In the event that the respective availability dates of the Products of an Order are different, you have the possibility, if you wish, to ask us to split the delivery. In this case, you will be asked for an additional delivery cost.
We'll send you the amount of the overcost by email. Upon acceptance and payment of this additional cost, we will proceed to the shipment of items in stock according to the times mentioned above.
In the absence of a request for split delivery, delivery will take place on the date of availability of all the products ordered and at the combined transport price, indicated at the time of the Order.

d) Method of delivery

The products are delivered to the address indicated on the order form.

Deliveries are made at the foot of the building and at the edge of the property. The transport company that delivers your items to you is in no way a moving or home installation service.
If you want a delivery upstairs, you will need to make a written request. We will ask our carrier to prepare a quote.
Any delivery that comes out of this framework and made without our written agreement will be subject to an additional benefit that will be charged to you.

Upon receipt of your items, you must immediately verify their status and compliance with the Order. In the event that the package or its contents would be damaged or not in accordance with the original order, the buyer must immediately refuse it, make it clear by the carrier and note on the good of the carrier the reason for refusal Then, immediately contact our customer service.

Attention: The perfect external aspect is absolutely not an imperative control of the condition of the content received.

e) Difficulty/Impossibility of delivery

In the event of the Customer’s absence during delivery, despite the appointment, the carrier will contact the Customer to schedule a second passage or contact the Customer Royal Art Palace so that he may come into contact with the Customer. The package can therefore be presented a second time, by appointment, to the customer's home.
If the Customer does not respond to messages and calls Royal Art Palace within 7 days, if it does not contact the carrier or is not present during the second passage of the carrier, the Products will be systematically returned to Royal Art Palace. .
The delivery could not be made due to the Customer’s failures, transportation costs (return of the parcel to our warehouses), the storage of the goods and the associated costs (presentation costs, notice of suffering) and re-delivery fees will be charged to the Customer. These fees will be charged to the Customer when the Order is issued.

If your parcel could not be delivered for them pattern following: delivery to another address than the address indicated on the order form without agreement on our part or post-shipment, incorrect or insufficient contact information (telephone, door code...), customer notified but not answering; fees (reviews of suffering, shipping costs back, storage, presentation) may come in deduction of a possible refund or you will be requested following the (d) delivery of your Order.

For countries subject to Customs rights: If you do not accept the package(s) and have returned to us for lack of travel to the transport office following a Customs crossing, you will automatically be charged with the return fee. Upon receipt of your purchases in our premises, the refund will take place within 14 days.

f) Product compliance

We invite you to open and check your order on the day of delivery and to inform us immediately of any possible damage incurred during transport. You must ensure that all products and components of a product have not suffered any damage. It is your responsibility to check that the delivered products reach you in perfect condition before signing the delivery note.

In the event of avagance, enter clear and precise reservations on the carrier’s delivery voucher.

In the event that a transport damage was not found and specified (detailed and circumstantial reservations) at the time of delivery, in writing on the carrier's delivery slip, no claim will be taken into account and no refund will be claimed.

Attention:
Mention"Subject to unsealing...", , "Unpacking after delivery" etc... have absolutely no legal value and no compensation can be requested if these details are noted upon receipt.

Not having any relation to the quality of transport "Powder on the fabric, object less beautiful than in photo, sitting too low..." will not result in the opening of a dispute file with the carrier.

If the goods are not suitable for others pattern than the damage, it is your responsibility to immediately refuse the package to the carrier and to contact us immediately. If you do not refuse the goods upon delivery, the return of the product to our warehouses will be at your expense. Returned products must be returned to us in their original packaging or equivalent packaging within 14 days.

g) Claim

All claims relating to a defect of the goods delivered resulting from a transport damage, inaccuracy in the quantities or an error that we would have made in the reference, must be made by registered letter to the carrier within three times (3) working days or 7 (seven) days in certain countries of the European Community, upon receipt of the goods, otherwise the right to claim will cease to be acquired.

We will require you to provide us with a photo of the damaged parts in order to allow us to take appropriate measures.

In the event that the Customer requests a damage refund, we will only be able to do so when the liability of the carrier in question is proven. To do so, the recipient of the package must send us within 36 hours (pictures, explanatory letter...) unless the aforementioned reservations are correctly entered on the delivery slip. Upon compensation from the carrier, we will make the refund.

h) Retard/Delivery default

The delay in delivery not due to a case of force majeure or to the customer's fact, may lead to customer resolution of the sale. After sending a first letter with notice of receipt to the Company to notify the delay of delivery, the customer will waive the order if the delivery has still not taken place within a reasonable time by registered letter with acknowledgement of receipt, will return the products if they have been delivered.

Are considered as a case of unloading force majeure Royal Art Palace International of its obligation to deliver: war, riot, fire, weather disturbances, strikes, accidents, customs detentions and the impossibility of being supplied.

The customer will be reimbursed in full within 14 days, excluding any compensation or damages.

The lack of delivery will result in the full resolution of the sales contract.

If you are a buyer from a country subject to customs and delivery to your home is not possible because you must go to the carrier's office or a customs office to pay customs fees or sign forms customs declaration or other, Royal Art Palace International, in no case may be held responsible for the additional time limits.

i) Risk transfer

The transfer of the risks of loss and damage of the Products will be made upon delivery and receipt of the Products by the Customer.

ARTICLE 10 - GUARANTIES OF PRODUCTS/ RESPONSIBILITY

a) Scope of warranty

Products are guaranteed for a period of 2 years from delivery for structure, visserie, foam, coatings.

During the warranty period, Royal Art Palace International undertakes to exchange products recognized defective by its services.
The exchanged products are guaranteed for the remaining period.

Excluded from the warranty:

• damage to the Product resulting from normal wear and tear having regard to its nature, function, composition and price ;
• slight differences in Products as defined in Article 3.a ;
• any defects in the Product that may result from a damage during transport;
• products that have been used too intensively, especially for non-private purposes; any product defects that may result from(e) bad(e) installation, storage, storage, or mounting (non-compliance with construction instructions), lack of maintenance, misuse or use not in accordance with technical specifications or use (non-compliance with maintenance and maintenance requirements), modifications or repairs made by the buyer or a third party, damage caused by external objects (object placed with too much weight on furniture not designed for this use), outdoor events such as accidents, shocks, fires, vandalism, water damage, natural or artificial lights (in case of discoloration or cracking of coated and wooden structure), thermal shock by exposure close to heat or heating source (in case of wood deformation or cracking of coated), natural disasters, or weatherless.
  
  

b) After-sales service

Claims made under the warranty must be sent to us by email to the after-sales service:contact[at]royalartpalace.com. .

Products covered by the warranty must be returned complete, in their condition and in their original packaging (or equivalent packaging) after the complaint has been taken into account by the after-sales service of Royal Art Palace International.

If the return of the product(s)(s) in our warehouses is necessary, the shipping costs of your home to our warehouses will be at your expense. On the other hand, we will take charge of the re-booking of the product(s)(s) at your home.

c) Legal guarantees

The Products are guaranteed against possible lack of conformity and hidden defects under the conditions provided for by the provisions of the Consumer Code (Art. L. 211-4, Art. L. 211-5, Art. L. 211-12) and the Civil Code (Art. 1641 and Art. 1648). .

d) Accountability

The Company’s liability may not be incurred in the event of failure to perform or improper execution of the contract due either to the buyer’s fact or to the insurmountable and unpredictable fact of a third party to the contract or to the force majeure.

No regulations specific to the country of delivery and/or consultation of the website may be opposed to the Company.

Responsibility for Royal Art Palace International for the Products delivered, including in the context of the applicable contractual or legal guarantees, is limited to the price of the Defective or Non-Compliant Products. Royal Art Palace International cannot be held responsible for compensation for indirect damage or any other financial loss suffered by the buyer or a third party.

ARTICLE 11 - APPLICABLE LAW / LEGAL

The relationship between buyers and Royal Art Palace International, under orders placed on the Site will be governed by French law.

In the event of a dispute that could not be resolved in an amicable manner, any judicial action shall be, subject to the provisions of Article 48 of the CPC*, the exclusive jurisdiction of the competent courts within the jurisdiction of the head office of JPSA DECO/Royal Art Palace International, notwithstanding a plurality of defendants or a guarantee appeal, including for emergency proceedings, the conservatory procedures refer to or by request.

ARTICLE 12 - USE OF THE INTERNET SITE

a) Intellectual property

The elements published on the site Royal Art Palace International including in particular logos, registered trademarks, texts, photographs, images, drawings, models or tables constitute works protected by intellectual property rights or personal rights. The reproduction or representation, total or partial, of this site is therefore prohibited without the express prior consent of the holders of these rights and would constitute an infringement punishable by the provisions of the Intellectual Property Code and/or a tort of a nature to incur civil liability for violators of the above-mentioned rights.

Royal Art Palace and Royal Art Palace International are registered trademarks.

b) Responsibility of users

Navigation on the site www.royalartpalace.com is the sole responsibility of users. Royal Art Palace International cannot be held responsible for breakdowns, errors, computer viruses which could obstruct continued access to its site or for malfunctions in the users' computer installation which could be observed following access. to the site. It cannot therefore be held responsible for repairing direct or indirect damage which could be linked to the use of, access to its site or the downloading of elements stored on the site (images, texts, video files...).

c) Data Protection Act and GDPR

Royal Art Palace International treats all information about you with the strictest confidentiality. During your purchases, we only ask you for essential information, and we prohibit any use of the data communicated on the site for any use other than for quality processing and careful monitoring of our customer relations. In accordance with the Data Protection Act of January 6, 1978 supplemented by European regulations (EU) 2016/679 of the European Parliament of April 27, 2016 (GDPR), you have a right of access, rectification and deletion of the data concerning you.
Our client file is reported to the National Commission on Information and Freedoms.

For any request, it is appropriate to address contact[at]royalartpalace.com.

ARTICLE 13 - FORCE MAJEURE

No Party may be held liable for the total or partial non-performance of its obligations, if this non-performance is due to the incident or the occurrence of a force majeure component such as, inter alia, and without limiting the list, flooding, fire, storm, lack of raw materials, transport strike, partial or total strike, war, pandemic, curfew or lock-out. The Party having been struck by such events shall inform the other party as soon as possible and no later than five (5) working days of the occurrence of this event. This deadline will be ruled out if the reason for the force majeure case is public and as long as the situation continues.

The parties agree that they will have to consult as soon as possible in order to jointly determine the terms and conditions for the execution of the Command during the period of force majeure.

If the force majeure case has a lifetime greater than one (1) month Royal Art Palace International may not honor the order, at the expense of Royal Art Palace International to reimburse the buyer, if necessary, for the sums paid by him for the order concerned.

ARTICLE 14 - RESOLUTION CLAUSE

The cancellation of the order in the cases provided for in these General Terms and Conditions will be pronounced by registered letter with acknowledgment of receipt and will be acquired automatically without legal formality.

ARTICLE 15 – BUYER’S ACCEPTANCE

These general conditions of sale as well as the prices are expressly approved and accepted by the Buyer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.

ARTICLE 16 - CONTACT US

If you would like to be put in touch with our customer service, you can either contact us via our online form, send us an email to contact[at]royalartpalace.com or call us at: +33 (0)4.68.70.27.13 monday to Friday from 9:00 a.m. to 12:00 p.m. / 2:00 p.m. to 6:00 p.m. UTC+1.

Last updated at: 6Th December 2018